Terms & Conditions
Each instrument is carefully examined by ourselves to fully assert its originality.
Each instrument is described as accurately as possible, to the best of our knowledge.
In order to help us describe the condition of each instrument, we use the following scale:
Mint: As clean as it gets.
Near Mint: Extremely clean, with very few minor imperfections and signs of ageing.
Excellent: Very clean, with some minor play wear, scratch marks, or lacquer checking.
Very Good: Clean, with usual play wear, scratch marks, dings, fret wear or lacquer checking.
Good: Normal playing condition, with some pronounced play wear, scratch marks, dings, fret wear or lacquer checking.
Fair: Overall decent condition associated with heavy use or some modifications.
Poor: Average condition, with some possible structural damage.
If any modifications, repairs or non-original parts are spotted, they will be specified for each instrument.
All guitars and basses are set-up in house.
As a general rule, we fit solid bodies with 10-42 strings and hollow bodies with 11-46. If you’d prefer any other gauge, please let us know and we’ll fine tune it for you free of charge.
Our aim is to provide you with an instrument that you are totally satisfied with, nothing else.
We are fully aware that no matter how well an instrument is described and pictured from every angle, an approval period is necessary for peace of mind.
Any Return must be mutually approved between the buyer and us within 48 hours of delivery of the instrument.
Instruments will be refunded in full upon return and after inspection, minus shipping charges.
Items must be returned in the same condition in which they were received.
Buyer is fully responsible for the instrument during approval period.
To simplify the procedure, we can arrange collection and delivery on behalf of the customer.
Shipping is non-refundable unless an item as been erroneously described.
We ship our product fully insured via Fed Ex or UPS for all destinations.
As the costs vary greatly between the different services available, please get in touch so
we can work out the best arrangement for your needs.
Shipping costs will be added to the total value of the order by prior agreement.
We can also provide a hand delivery service for our most fragile or valuable instruments.
This will enable us to inspect the guitar in detail with you if you are unable to view it in our London showroom, ensuring your total satisfaction.
Please get in touch if you'd like to discuss this option.
We can hold the instrument of your choice for 48 hours Free of Charge.
Should you wish to hold an item for a period of one calendar month, a deposit is compulsory.
For items valued below £2,000, a 20% deposit payment is required.
For items valued above £2,000, a 10% deposit payment is required.
Deposit payments are non-refundable, a Credit Note of the same value will be issued in exchange.
Balance must be fully paid within one calendar month unless agreed otherwise.
We accept Cash, Bank Transfers, Visa, MasterCard and other major Credit Cards.